Coordinate scheduling of repair activities, both warranty and non-warranty. In-house Technical Customer Phone Support will be serving as a liaison between our Customers and Field Service Engineers for our LASER Products.

Duties:

• Issue RMAs as required and ensure RMA database entries are current
• Support mid to high power laser pre- and post-installation activities
• Help manage failure analysis activities, including taking pictures and documenting failure analysis results
• Create/revise work instructions, procedures, user manuals, training documents

Requirements:

• Technical Associates Degree in Electrical Engineering or related field preferred, or a combination of training/work experience
• Laser / Electric / Electronic background and previous experience in customer service preferred
• Understand technical documents and electrical schematics, to utilize them during telephone support

Please click the green APPLY button below and include your resume to start your application

https://photonicsgrp.com/team/brian-murray/