Job Id: 1156

Tech Support Specialist

Oxford, MA

Coordinate scheduling of repair activities, both warranty and non-warranty. In-house Technical Customer Phone Support will be serving as a liaison between our Customers and Field Service Engineers for our LASER Products.


  • Issue RMAs as required and ensure RMA database entries are current
  • Support mid to high power laser pre- and post-installation activities
  • Help manage failure analysis activities, including taking pictures and documenting failure analysis results
  • Create/revise work instructions, procedures, user manuals, training documents


  • Technical Associates Degree in Electrical Engineering or related field preferred, or a combination of training/work experience
  • Laser / Electric / Electronic background and previous experience in customer service preferred
  • Understand technical documents and electrical schematics, to utilize them during telephone support

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