Develops and manufactures diode-pumped ultrafast solid-state lasers for scientific and industrial applications.We are looking for a Laser Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities:

• First line contact for Customers, handle their technical requests on the based-installed systems.
• Be pro-active and handle the repair of the systems (could sometimes happen at the Customers’ sites): diagnosis, technical qualification.
• Support the Sales and After-Sales management in carrying regular feed-back to Sales and Engineers regarding the technical defaults.
• Proactively inform about any problems that occur during daily operational tasks.
• Customer Logistic/Administrative handling: shipment, documentation.
• Handle regular and various types of reports and analyses using internal management tools.
• Handle the technical relations with customers.

Please click the green APPLY button below and include your resume to start your application

https://photonicsgrp.com/team/david-bradley/